Director - Business Operations - Bangalore

Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.

Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Mode: In-Office

Job Profile:

• Amagi is looking for a seasoned leader with experience in the Revenue Operations domain to lead the critical function of Business Operations for the company.
• The Director of Business Operations will be responsible for enabling the revenue team create opportunities, track pipeline and book deals in the most seamless manner by using existing (or new) tools and technologies.
• This role will need an extensive knowledge of working with Salesforce, knowledge of CPQ and any CLM tools will be an added plus. This role will collaborate closely with Sales, Marketing, Finance, and RevOps leadership to drive predictable revenue growth and operational excellence.
• This role is best suited for individuals who have worked with SaaS startups and understand how tools and processes can be used as a Sales productivity multiplier.
• In this role, you will report to the VP of Revenue Operations, who also leads different parts of the GTM operations functions across Sales Operations, Marketing Operations, Sales Enablement, Sales Strategy, and the CRO's office. You will manage and drive key cadences and track metrics across the organization.
• You will get to learn what it takes to sell to enterprises in a challenging market such as US, get your hands dirty digging into metrics that drive success of a SaaS company at meaningful scale and be a part of a journey that will see the company aiming to be a leader in vertical SaaS in the media and entertainment space.

Key Responsibilities:

Sales Tools & Technology Optimization:

• Evaluate and enhance the sales technology stack, ensuring seamless integration and usability across sales, marketing, and revenue teams.
• Relook at how existing tools and technologies can be upgraded in a world where AI products are making workflows more efficient.
• Drive adoption of tools like Salesforce, CPQ, CLM, and other sales productivity tools to maximize effectiveness.
• Work with IT and external vendors to ensure system enhancements align with business needs and drive ROI.
• Own the ROI of all tools from a budget, utilization and implementation POV.

Cross-functional Collaboration:

• Work closely with Sales Leadership to understand pain points and implement solutions that improve overall sales effectiveness.
• Partner with Finance to ensure pricing strategies and deal desk operations align with company financial goals.
• Collaborate with Customer Success and Marketing to optimize handoffs and ensure a seamless customer journey from initial deal creation to onboarding.

Salesforce Workflow Optimization:

• Oversee the design, execution, and continuous improvement of Salesforce workflows related to account creation, opportunity management, and quote creation.
• Ensure seamless integration between Salesforce and other revenue systems such as Hubspot, Clari, Outreach to support data accuracy and workflow automation.
• Partner with other parts of the RevOps team, finance, product and IT teams to optimize Salesforce configuration, enhance reporting capabilities, and drive adoption of best practices.
• Data accuracy to help with product, renewal and revenue information across the board to help run processes that are consistent across functions for the company.

Pricing & Deal Desk Management:

• Lead the deal desk function to support sales teams in structuring and approving complex deals efficiently.
• Revamp and design a CPQ workflow that makes it easy and intuitive for sellers to identify, pick and design a quote with the right packages for clients.
• Own and optimize the CPQ (Configure, Price, Quote) process to ensure smooth pricing approvals, contract generation, and order processing.
• Work closely with Finance and Legal to ensure deal structures align with company policies and financial objectives.
• Ability to look at pricing structures, packaging and recommend the right ways to evaluate deals, provide feedback to sales and take corrective action when you see process deviation.

Process Excellence & Sales Productivity:

• Identify inefficiencies in sales operations processes and implement scalable solutions to enhance efficiency and accuracy.
• Develop and implement standardized operating procedures, ensuring alignment across teams and reducing friction in sales workflows.
• Leverage automation and technology to streamline sales processes, reducing administrative burden on sales teams.
• Ensuring accuracies in price books, rate cards and approval flows on salesforce to be consistent with what the organization expects to be in ready/GTM phase at all times.

GTM Process Optimization:

• Own the metric of increasing productivity for the GTM org through tools and processes.
• Establish and refine scalable, repeatable sales processes that drive efficiency and effectiveness.
• Look at automation as a key lever to increase pipeline and sales velocity.

Skills and Expertise Required:

• 10+ years of experience in Business Operations, Sales Operations, or Revenue Operations within a SaaS or high-growth technology company.
• Deep expertise in Salesforce administration, workflow automation, and CPQ (Configure, Price, Quote) solutions.
• Proven ability to optimize pricing and deal desk functions to streamline complex deal approvals.
• Strong background in process improvement, change management, and operational efficiency.
• Experience managing and integrating sales technology stacks, including CRM, marketing automation and sales enablement tools.
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership.
• Experience in managing and mentoring high-performing teams that can work in ambiguous environments
• A self motivated individual with high ownership who can take and own responsibilities assigned to them.
• Proven experience in organizing, collaborating, and building trust across multiple teams and departments without a direct reporting authority or influence.
• Somebody with a strong bias for action, is willing to experiment, iterate and learn continuously.

Amagi is an equal opportunity employer and does not discriminate against applicants based on their gender, marital status, race, religion, color, age, capacity to work, sexual orientation, or status as a protected veteran.