Executives - Pune

apartmentEXL IT service management placePune calendar_month09/12/2024

Job Description

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts
Average Handle Time
Quality Assurance (Finished Product Quality ) Measurement of the customer service representative's skills
Authentication - Measurement of the customer service representative's soft skills
Attendance - dependability
Schedule Adherence - punctuality
First chat resolution
Customer Experience (NPS) - Measurement of the customer service representative's skills
Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets in accordance with SLA and any internal standard are met
Manage customers chats for any queries related to Services
Provide resolution by catering exceptions and update systems accordingly.
Verifying customer details
Provide relevant system generated information
Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Ensure use of standard verbiage - use of short & effective statements.
Resolve customer queries in first contact itself

local_fire_departmentUrgent

Hotel Front Office Executive Jobs Opening in Prana Resorts & Banquets LLP at Wakad, PuneLess

apartmentPrana Resorts & Banquets LLPplacePune

skills: Good typing Speed. Good Communication Skill. Basic Computer Skills Discipline, Positive Attitude & Punctuality More information about this Hotel Front Office Executive JobPlease go through the below FAQs to get all answers related to the given...

starFeatured

Executive Assistant

apartmentLogicon Facility Management Pvt. Ltd.placePune

areas like High Attrition Rate, Timely Payments, Compliance Adherence, and more. Headquarters in Pune, Maharashtra. Website: http://logiconfacility.in Job Overview Mid-Level Executive Assistant role with 4 to 6 years of experience in Pune, Maharashtra...

thumb_up_altRecommended

Entry-Level Sales Executive

apartmentBirlamedisoftplacePune

offering comprehensive offerings in Hospital Management, Laboratory & Diagnostics, Blood Bank, and PACS software. Role Description This is a full-time entry-level Sales Executive role at Birlamedisoft in Pune. The Sales Executive will be responsible...