Senior Managed Services Delivery Implementation Architect

Job Description

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Your day at NTT DATA

The Senior Managed Services Delivery Implementation Architect is an advanced subject matter expert, responsible for playing a pivotal role in designing and implementing a more complex managed services solution that addresses a client's specific business need.

This role is responsible for the end-to-end project deployment within assigned enterprise clients, leading project implementation from a technology perspective and providing expertise in technical consultancy and assigned implementation service areas.

What You'll Be Doing

Key Responsibilities:

• Acts as the single point of contact for managed services solution implementation in client account.
• Provides subject matter expertise in area of specialization relating to the managed services solution being implemented.
• Collaborates with internal teams to align technical solutions with client requirements.
• Ensures managed services solution(s) being implemented fulfill functional and technical requirements while meeting associated Service Level Agreements (SLAs).
• Defines structure and architecture of the solution and its interfaces, performs feasibility analysis, keeps the solution aligned to the business goals and strategy.
• Organizes the design / plan agreed with the client into a managed service delivery plan.
• Generates project organization, deliverable plan that includes configuration verification, transition
• Translates the high-level technical design / solution into low level deliverables.
• Owns the technical design and sign-off on all technical designs.
• Identifies and defines the proper project deliverables for each party (including partners) involved in the project and communicate clearly the KPIs, milestone checks and all the measurables.
• Defines and drives technical requirements signed off with customer per schedule for implementation teams.
• Organize and manages an appropriate team / system / partner to monitor the project progress, anticipate, detect and handle problems in the project.
• Supports customer / vendor in terms of technical design / issues / discussion where need arises.
• Ensures service acceptance testing (SAT) and user acceptance testing (UAT) is properly conducted in an end-to-end manner to ensure billing and payment management.
• Conducts proof of concept (POC) tests for proposed technical solution or to resolve existing issues.
• Resolves any problems / issues detected in project execution by communicating / negotiating with various parties involved, consultants, vendors, and etc.; and/or escalating to higher level.
• Performs any other activity relating to the managed services delivery implementation project as required.

Knowledge and Attributes:

• Ability to self-drive significant projects.
• Excellent learning ability and objective oriented.
• Excellent collaboration skills with the ability to influence and steer diverse cross functional teams.
• Excellent organization skills and attention to detail.
• Team player with the ability to work under pressure.
• Ability to develop presentations for senior level stakeholders.
• Knowledge of all the different aspects of the technical delivery.
• Advanced business knowledge.
• Client focused and demonstrates a proactive approach to solving problems.
• Able to quickly change direction based on updated client specifications or system limitations.
• Advanced expertise in technical consultancy and implementation services.
• Advanced knowledge of project management methodologies (Agile and Waterfall).

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science, Information Technology or Information Systems or related field.
• Relevant ITIL certification preferred.
• TOGAF or similar architecture certification preferred.

Required Experience:

• Advanced managed services provider experience preferred.
• Advanced demonstrated experienced gained within a similar role and matrixed managed services environment.
• Advanced demonstrated experience in IT project management and managed services delivery.
• Advanced demonstrated practical experience in technical architecting with relevant technologies, preferably from major services providers and/or solution providers.
• Advanced demonstrated experience in a pre-sales, consulting or client-facing role in a technology function.

Workplace type:

On-site Working

About NTT DATA

We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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