Product Support Specialist
Kasplo Bangalore
Job Description
Company Description
Kasplo is a cloud-based email delivery and management service that enables businesses to send transactional and marketing emails at scale. The platform offers advanced features for creating, sending, and tracking emails, with a focus on deliverability and integration with e-commerce and CRM systems.Kasplo provides users with tools for email automation, segmentation, personalization, A/B testing, and analytics to optimize marketing strategies and engagement.
Role Description
This is a full-time on-site role as a Product Support Specialist at Kasplo in Bengaluru. The Product Support Specialist will be responsible for providing support to users, analyzing their needs, ensuring customer satisfaction, and communicating effectively to resolve issues and enhance the user experience.
Qualifications- Product Support and Customer Support skills
- Analytical Skills for problem-solving and troubleshooting
- Strong Communication skills to interact with users and internal teams effectively
- Understanding of Customer Satisfaction principles
- Ability to prioritize and manage multiple tasks efficiently
- Experience in email delivery systems or customer support roles is a plus
- Bachelor's degree in a related field such as IT, Computer Science, or Communications
Greytip Software Pvt. Ltd.Bangalore
Job Description
Job Description
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