Senior Manager

Job Description

Job Title:

Detailed Job Description - Sr. Manager Claims

Sr. Manager Claims

Function:

Operations

Reporting To:

AVP

Employment Type:

Permanent

Working Hours:

40 hours per week

Location/Site:

EXL India

Overview A

This role is pivotal in maintaining high levels of communication, quality, and productivity within the team.

Qualifications:

Any graduation.

Experience:

Minimum 12 year of exp in US healthcare

Which includes Minimum 5 years of exp in managing the team

Communication Skill:

Possess a very good command over English language. Should be able to communicate with others effectively (verbal and written).

Working Hours:

40 hours per week as full-time employee

Job Title:

Sr. Manager, operations - Claims

Skills And Abilities:

• Lead and manage a team of employees in a target-oriented process environment.
• Monitor and evaluate team performance, ensuring adherence to daily call targets and quality standards.
• Provide coaching and feedback to team members to enhance performance and communication skills. Strong interpersonal skills with the ability to coach, motivate, and manage a team effectively.
• Should have excellent communication.
• Follow every aspect of SOP without fail
• Complete calls and document with expected Quality
• To have the team achieve Quality and production target.
• Follow project related protocols and instructions.
• Maintain and manage all the logs like productivity, Clarification log, and any other logs applicable daily.
• All emails from management and client should be answered promptly without fail
• Ensure compliance of entire team for HIPAA, OIG.
• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures and programs.