Platform Specialist - Response Monitoring

This important role will have direct impact on protecting against social media threats, and give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.

• Fulfil a high volume of information requests
• Interpret, understand and act upon rules and procedures
• Be responsible for confidential documents
• Update internal stakeholders on tasking progress

• Computer and social media savvy
• Analyze inbound communications from stakeholders and respond accordingly
• A basic understanding of how various Social Media, Websites and Internet works
• Fluency (written and spoken) in the English language
• Interest in research and customer service
• Willingness to work an alternative work schedule, including partial weekends
• Exceptional attention to detail and thoroughness
• Ability to learn quickly; can grasp technical terms and concepts quickly
• Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner.
• Trustworthiness, reliability and high self motivation
• You don’t watch the clock and would rather work until you’re satisfied with the day’s work
• As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task
• You’re used to producing superior work while meeting aggressive deadlines