Quality Manager
Job Description
Objectives of the job :
To ensure Mercedes-Benz retail standards and experience are delivered at all Sales and After Sales Outlets by,- Execution and Implementation of LuXexperience initiative
- Implementing Standardized Mercedes-Benz Sales Process defined by Retail Consultancy
- Coordinating and monitoring International Dealer Standards defined by Mercedes-Benz
- Facility Management
Job Designation/Field of Work:
1 LuXexperience
Coordinate ordering and ensure availability of LuXe elements
Implementation and usage of all Luxe elements across the Sales and After Sales outlets
Conducting checks across the organization to ensure LuXe Culture guidelines are adhered
Ensure all the processes are implemented as per LuXe Operations to ensure 2 Retail Consultancy
Responsible for implementation of Retail Consultancy at all the Sales and POC outlets
Conduct internal reviews/audits and identify gaps in the implementation of RC
Coordinate with internal process owners in prepare action plans
Prepare target picture and roadmap for sustainable implementation
Single point of contact for dealership RC interventions and with Mercedes-Benz India
Share weekly updates during the RC program execution with Mercedes-Benz India
Share monthly updates and reports, post the program completion with Mercedes-Benz India 3 Dealer Standard
Conduct internal reviews and audits on IDS implementation
Identify gap areas in IDS and share results with process responsible
Responsible for submitting the action plan of IDS in coordination with process owners
Single point of contact from the dealership for IDS Audit by Mercedes-Benz India
Workshop audit on a monthly basis 4 Facility Management
Ensure availability of resources for facility upkeep as per Mercedes-Benz standards
Ordering and implementation of new CI elements for existing / additional facility 5 Additional tasks
Monitoring the timelines for IDP and QDP milestones
Monitoring mSales
Sharing training requirement with DIT
Requirements
Qualification :
- Basics: Any Bachelor degree, (MBA preferred)
- Experience (type of): experience preferably in Training/Hospitality/Aviation
- Specialized Knowledge: Communication skills, Customer oriented attitude, team player, sensitive to customer needs, analytical skills, leadership skills
- Statutory Benefits
- Incentive
- Accidental Policy
- Company asset