Salesforce Director
Job Description
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework.It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Responsibilities
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Support team to disrupt, improve and evolve ways of working when necessary.
- Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
- Identify gaps in the market and spot opportunities to create value propositions.
- Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
- Create an environment where people and technology thrive together to accomplish more than they could apart.
- I promote and encourage others to value difference when working in diverse teams.
- Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
- Influence and facilitate the creation of long-term relationships which add value to the firm.
- Uphold the firm's code of ethics and business conduct.
SALESFORCE Practice Leader - Director in BAC
About PwC BAC
PricewaterhouseCoopers (PwC) Advisory Bangalore Acceleration Center (BAC) is the natural extension of PwC's best in class global delivery capabilities. BAC provides premium, cost-effective, high-quality services for global firms for clients focused on key horizontal and vertical end-to-end solutions.
Our BAC is critical to PwC's success in the marketplace; in our business landscape the Global Delivery Model has become a competitive necessity. An essential and strategic part of Advisory's multi- sourced, multi-geography Global Delivery Model, the Bangalore BAC is a dynamic, rapidly growing component of our business and has achieved remarkable results in driving innovation, process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.
At the core of our firm's philosophy is a simple construct: People matter. PwC's high-performance culture is outcome driven, based on a passion for excellence with a focus on diversity and inclusion. We recruit the best talent from traditional and non-traditional sources, and then provide our people with the tools including enriching professional experiences, everyday coaching, timely and productive feedback, and high- quality learning and education opportunitiesto grow as professionals throughout their careers at PwC.
PricewaterhouseCoopers is all about you. Your personal and professional development, your achievement, your lifelong learning, your individuality, and your choices. Whether you're just starting out or an experienced professional, your future starts here.
Salesforce Practice is a critical component of our success where, by using technology we transform outcomes and ways our clients engage in the market. By globally adopting this new way of working, we increase our win rates by expanding visibility and accessibility to a growing pipeline, develop stronger, more valuable and trusted relationships, and offer our people the best professional and personal experiences.
Job Content
Strategic & Techno Functional Orientation- Provide strategic leadership to the Salesforce(SF) practice with a responsibility to enhance the customer experience through outcome led engagements and high-quality deliverables
- Focus on Business enablement, Innovation, Practice development, business delivery and practice operations
- Provide oversight to our largest Salesforce engagements including delivery management, client management and managing exceptions as they arise
- Develop Short-term and Long-term Vision and Strategic Plans for the SF Practice vision and execute account growth strategies, capability and people development
- Be a true people's leader and facilitate the practice growth fueled by team enablement and growth.
- Define the capability strategy that keeps us ahead of our competition in terms of the deepest Salesforce skill sets in the market
- Enable pre-sales by ensuring availability of practice specific sales kits, collaterals and drive end to end proposal response delivery
- Manage the targets & utilization for the practice and strategy/solution formulation to achieve business objectives
- Grow the practice with on-going whitespace identification for sales, capability development and focus to evolve ways of working with differentiated and accelerated delivery
- Build a team from the ground up including involvement in recruitment, selection and onboarding
- Lead teams to create a vision, coach and motivate team members to support an atmosphere of trust, diverse perspectives, creativity, and innovation. Additionally, shape broader decisions on talent strategy and talent development
- Build a culture in alignment with our values
- Collaborate and partner across practices to collectively win and deliver complex engagements
Impact
High degree of independence and influence over the Center partners and staff in the execution of the SF growth strategy. This role has Firm wide impact with global implications. The Leader is expected to establish and execute the activities that enable the behaviors, structures, systems and competencies required for the Canadian Firm to build a successful operating model.This individual must be a mission led enabler and have the viewpoint and experience to work with other leaders in our business in ensuring effective operation of the model.
Professional And Educational Background- Experience Level - More than 17 years; Consulting Skills with deep focus on at least one vertical; Client engagement and business development experience; practice development experience; and S4 implementation experience would be highly valued
- Strong motivation to build a practice from the ground up
- Proven industry and technology consulting skills while working collaboratively with business stakeholders and project teams to deliver measurable results across a single or multiple Salesforce capabilities.
- Appreciation and passion for design-thinking, critical problem solving and a curiosity for understanding the latest in business + technology
- Strong stakeholder management and story-telling skills to communicate, facilitate and present cogently to, and across all levels of audiences within client organization, engagement teams, internal staff and management
- Travel Requirements: Travel to client locations may be required as per business requirements
- Line of Service: Advisory
- Horizontal: Enterprise Strategy and Value
- Designation: Director
- Location: Bangalore, India