Collections Manager - Pune
Job Description
What will you get
Your compensation will be the best in the industry. To top it up there will be exciting stock
options and a variable pay structure. After that how fast it grows, and how much it grows, is all dependent on your and the company's performance. The sky is the only limit, we would say!
What will you do
Build the most loved brand to borrow money from our customers!
Achieve collection targets for the assigned area, ensuring targets are met.
Control the flow of cases in different buckets and focus on reducing non-starters.
Ensure availability of adequate staff (Feet on Street) area-wise, bucket-wise, and
segment-wise.
Establish productivity parameters for Collection Officers/Agencies, monitor their
performance, and conduct weekly reviews.
Conduct background and reference checks for appointed agencies/Collection
Executives (CEs).
Identify and address training needs for CEs and support collection officers in legal/police matters.
Conduct customer visits as necessary to resolve collection issues.
Skills: legal compliance,collection management,performance monitoring,customer,collections management,team building,customer relationship management,staff management,client co-ordination,customer relationship,training and development