Project Manager-IT PMO Lead

Job Description

Acuity Knowledge Partners

Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and more.

For more details please visit www.acuitykp.com

Job Title- IT PMO LEAD

Experience Level - 10+ Years

Department - IT

Job Summary

The IT PMO Lead will own the end-to-end governance, project management framework, and reporting processes while leveraging tools such as Jira and Confluence to enable seamless collaboration and delivery excellence.

• Program Governance and Framework Development
• - Establish and maintain robust program governance structures, policies, and frameworks for the ERP/CRM implementation.
• - Define and standardise project management methodologies, ensuring alignment with industry best practices.
• - Develop tools and templates for project planning, execution, and monitoring.
• Tool Implementation and Optimisation
• - Serve as the primary administrator and subject matter expert for Jira and Confluence, tailoring workflows to the programs unique requirements.
• - Ensure these tools are used effectively across all workstreams for tracking milestones, risks, and deliverables.
• - Train and enable project teams to maximise productivity and collaboration using Jira and Confluence.
• Portfolio Management and Resource Planning
• - Manage the program portfolio, ensuring resources are allocated effectively across multiple interdependent projects.
• - Track progress across workstreams, identifying critical path items and mitigating delivery risks.
• - Monitor resource utilisation and adjust priorities to ensure timely project completion.
• Stakeholder Communication and Reporting
• - Provide timely and transparent updates to senior leadership, program sponsors, and steering committees.
• - Develop and maintain dashboards, status reports, and program-level KPIs in Power BI and Jira.
• - Facilitate regular program reviews, highlighting risks, dependencies, and progress.
• Risk and Issue Management
• - Proactively identify, document, and resolve program risks, dependencies, and issues.
• - Escalate critical concerns to appropriate stakeholders while ensuring alignment on mitigation plans.
• - Implement contingency planning to manage unforeseen challenges.
• Continuous Improvement and Best Practices
• - Foster a culture of continuous improvement within the PMO and across the broader program team.
• - Regularly review and refine processes to ensure they remain efficient and fit for purpose.
• - Benchmark PMO practices against industry standards to maintain a high level of delivery excellence.
• Preferred Qualifications and Experience
• - Project/Program Management Expertise: 10+ years of experience in IT program management, with a focus on ERP/CRM implementations.
• - Tools Proficiency: Deep expertise in Jira and Confluence for program tracking, collaboration, and reporting.
• - Global Experience: Proven success managing programs across multiple geographies and business units.
• - Technical Acumen: Familiarity with Oracle Fusion, Salesforce, Darwinbox, Payroll, Anaplan, and Power BI is a strong advantage.
• - PMO Leadership: Experience in setting up and scaling PMOs for large, complex transformation initiatives.
• - Certifications: PMP, PRINCE2, or equivalent certification is highly desirable. Agile certifications (e.g., SAFe, CSM) are a plus.
• - Education: Bachelors degree in Information Technology, Business Management, or a related field; MBA or equivalent preferred
• Key Competencies
• - Exceptional organisational and multitasking skills to manage a complex program portfolio.
• - Strong leadership capabilities to inspire and align diverse teams.
• - Analytical mindset to leverage data for decision-making and risk mitigation.
• - Excellent communication and interpersonal skills for managing stakeholders at all levels.
• - Problem-solving and critical-thinking abilities to navigate challenges in a dynamic environment.