SED_PCM_B2101_1-Customer Service Executive-Service Delivery & Management - Tata Communications
Tata Communications Limited Pune
Job Description
Job Title: SED_PCM_B2101_1-Customer Service Executive-Service Delivery & Management
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requestsStandard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections & schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
Perform escalation management, wherever necessary and in case project is in jeopardy.
Bachelors degree in engineering or equivalent qualification
- 4 years relevant experience in network infrastructure project management and on field experience
Knowledge in switch and router configuration
Tata Communications LimitedPune
of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high...
Credence resource managementPune
WE ARE HIRING Hiring for Customer Care Executive - International Voice processUS Debt CollectionsRequires Good Communication Skills We hire undergraduate Freshers also8-hours shiftsUS Rotational night shiftMedical Health Insurance Unlimited...
Tata Communications LimitedPune
Job Description
Having minimum of 4 to 7 years of experience in Legacy Voice and Data circuits provisioning, migration, disconnect processes
Must have worked in TIRKS(Trunks Integrated Record Keeping System) tool
Must have worked in provisioning...