[ref. w33477121] Key Account Manager
As part of Key Account Management, you will be responsible for managing high-value international clients, optimizing sales strategy, and ensuring operational excellence. You will collaborate with cross-functional teams to align our service offerings with client objectives, drive revenue growth, and enhance customer experience.
Core Responsibilities:
- Account Growth & Strategy: Develop and execute strategies to grow key accounts, ensuring a strong long-term partnership.
- Leadership : Proven ability to lead and manage customer service teams with a strategic, problem-solving mindset.
- Customer Orientation: Strong experience in key account management
- Operational Excellence: Background in streamlining backend processes and enhancing service efficiency.
- Revenue & Performance Metrics: Set and achieve ambitious revenue targets while analyzing sales performance data.
- Customer Experience & Service Excellence: Ensure seamless execution of client projects, proactively resolving challenges.
- Data-Driven Decision Making: Use analytics to drive insights and optimize pricing models.
- Cross-Functional Collaboration: Work with operations, logistics, and finance teams to streamline processes.
- Market Expansion & New Business Development: Identify untapped opportunities and develop go-to-market strategies.
Requirements
📌 Preferred Experience: 7-10+ years ideally in Jewelry Industry (Sales/account management), preference to candidates with International experience, and/or in luxury, Service, or tech-enabled businesses.
What We Look For:
✔ Leaders who would like to grow and nurture teams
✔ Strategic thinker with a consultative sales approach
✔ Strong business acumen with experience in international sales
✔ Exceptional communication, negotiation, and stakeholder management skills
✔ Proven track record in key account management and sales performance
✔ Ability to handle high-pressure situations and drive results