[ref. q06965700] Customer Support Associate

Job Description

Description

We are seeking a motivated and enthusiastic Customer Support Associate to join our team. This entry-level position is ideal for candidates with no prior experience who are looking to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers, ensuring their inquiries are addressed promptly and effectively.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product-related questions and troubleshooting issues.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to resolve customer issues and improve service processes.

• Excellent verbal and written communication skills in English and Hindi (additional regional languages are a plus).
• Basic understanding of customer service principles and practices.
• Proficiency in using computers and common software applications (e.g., MS Office, CRM tools).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Call- 6291103926 for further assistance

• Maternity leaves, Annual leaves, Rewards & recognition, Performance bonus