Program Manager

Job Description

BACKGROUND AND CONTEXT

Cancer care is changing rapidly worldwide, and using digital tools and technologies is key in driving

this change improving quality, access, and cost of care. Digital technologies are used across the

entire patient journey screening, diagnostics, treatment, home care, and survivorship. Digital

technologies are being used for cancer care to:

Provide tools for clinicians (incl. clinical decision support, evidence-based guidelines, image

analytics & AI/ML, personalized medicine)

medication adherence, patient engagement, and patient education)

Track quality of care delivery (clinical quality metrics, patient-reported outcomes)

Share data, patient care, and best practices across health facilities (incl. data interoperability

and disease registries)

patient matching, real-world evidence, AI/ML)

Collaborate with insurance companies and government (incl. health policy, reimbursements)

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KEY FOCUS AREAS

EMR Initiative (https://www.kcdo.in/emr-initiative/): NCG-KCDO published detailed

oncology EMR requirements and empanelled 6 national scale HMIS/EMR vendors that have

customized their products to meet the unique needs for oncology. NCG also launched a

support program LEAP (Leading EMR Adopter Program) for eligible hospitals to receive

partial funding towards the cost of implementing the NCG EMR. The NCG EMR has been well

received among the NCG community with over 20 NCG hospitals in the implementation

process. The team is working on interoperability to enable electronic transfer of patients

health records from one hospital/doctor to another for continuity of care as well as on

standardizing reporting and analytics for operational and clinical performance metrics.

Teleconsultation Initiative: NCG-KCDO is launching two pilots at TMH that will facilitate

teleconsultation calls with cancer patients using an oncology specific telemedicine platform

with an assisted model where a junior doctor will provide a case summary to the oncologist

to improve the efficiency of such calls and design the operating model for a national scale

teleconsultation solution across the NCG network.

AI/ML Initiative: NCG-KCDO is working on developing a comprehensive framework to

advance oncology innovation through AI-ML solutions that will help promote the use of

proven AI-ML solutions across NCG hospitals, accelerate the development of new AI-ML

solutions by health tech companies, and transform cancer care by leveraging AI-ML

technologies.

Web/Mobile Apps: NCG-KCDO is working on developing (a) the NCG Patient App, a

comprehensive resource for patients and the general public to learn about cancer

prevention, detection, and care across every stage of the cancer journey and (b) the NCG

Connect App, a comprehensive resource for NCG centres and doctors to collaborate and

exchange information across a broad range of topics.

Clinical Decision Support: NCG-KCDO is supporting the development of clinical decision

making tools that can help clinicians with better information at the point of care in making

clinical decisions such as Synoptic Reporting for Pathology, NCG Clinical Guidelines

automation for driving standardization in care and Virtual Tumor Board Library for training

and treatment planning.

EXPECTED ROLE

Lead the NCG EMR initiative and support other NCG KCDO initiatives as needed; Establish

governance frameworks to track progress and drive achievement of success metrics.

NCG Centre Engagement: Collaborate with NCG hospitals to identify NCG EMR

implementation opportunities and guide them through their digital transformation journey.

Project Management: Track EMR implementation and user adoption while establishing

governance frameworks to monitor progress and address challenges.

Outcome Measurement: Define and monitor KPIs to assess EMR success and provide

actionable insights to leadership.

Stakeholder Relationships: Foster strong partnerships with NCG hospitals and empanelled

EMR vendors to ensure seamless implementation and issue resolution.

Continuous Improvement: Document lessons learned to refine processes and enhance

future EMR implementations.

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Solution Enhancements: Ensure ongoing enhancement of the NCG EMR solution including

product development by NCG EMR vendors and deployment at NCG hospitals.

Other Initiatives: Provide program management support to other NCG KCDO initiatives to

drive digital transformation.

DESIRED PROFILE

Industry Experience and Qualifications

Professional with 5+ years of experience managing program execution across a portfolio of

projects.

At least 2 years of experience in the healthcare industry with direct involvement in EMR/HIS

implementation and governance.

A bachelor's degree is required; an MBA or equivalent degree is preferred.

Skills and Attributes

Proven track record in program management and driving effective governance to achieve

project objectives within a defined timeframe.

Demonstrated experience building and growing trust-based relationships with senior

professionals (clinical and technical) at public and/or private hospitals.

Strong desire to contribute to social impact at scale with a long-term view. High degree of

resilience and intrinsic motivation to drive things forward, especially in the face of challenges.

Comfortable working in a government organization as part of a collaborative network and

effectively navigating the operational processes to deliver results.

Ability to be hands-on and work as an individual contributor with a solutions mindset and

demonstrated capacity for out-of-the-box thinking.

Excellent communication skills (spoken and written), collaborative approach and business

orientation with the ability to drive data-driven decision-making.

EMPLOYMENT DETAILS

Position: Full-time project-based position employed with a

renewable tenure of 2 years

Leaves and Holidays: 15 days leave allowance every 6 months; 15-17 national holidays

(includes weekend holidays where applicable)

Benefits: Health insurance or provident fund is not included