Lead Infrastructure Operations & Services
Job Description
Overview:
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking).Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions andconsidered thought leadership. For further information about Nomura, visit
Nomura Services India, (Powai) supports Nomura's businesses around the world. Powai s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura's global operations and are an integral part of Nomura's global expansion plans.The Powai operation is a critical part of the platform to support the growth of Nomura's global business.
This position will be part of the Group Platform Service and Engineering - Toolchain SRE team and will fit within the existing Engineering and Site Reliability Engineers. Within the team we will have, Software Engineers Developers, and Site Reliability Engineers, and a thin layer of Operations, forming a true DevOps team.
The Operations team member will be expected to work with peers in India and other global regions to maintain a high level of service availability across the existing applications and DevOps Tools.
Below are the key responsibilities of the Associate role:
- Work on Incident Management and Problem tickets and help close the incidents within SLA.
- Enhancing and automating operations and support tasks using programming languages such as Java/ Python, JavaScript, and others.
- Good knowledge of DevOps.
- Scripting experience in Shell Scripting (Linux) or Python 3.8.
- Collaborating with cross-functional teams to ensure that JIRAs and incidents are resolved effectively and meet quality standards.
- Documenting SOPs and maintenance processes to facilitate knowledge transfer and maintenance.
- He must be ready to provide support, work in early India/ Japan (6:30 AM to 3:30 PM), UK shifts (1:00 PM to 10:00 PM IST), on rotation basis and provide on call support on weekend whenever required.
- Troubleshooting issues that arise with Toolchain or Unity Core Services platform etc. and working to resolve them as quickly as possible.
In addition to these technical responsibilities, possess strong communication skills and be able to work collaboratively with others.
Skills and qualifications:
- A bachelor's degree in computer science, information systems, or a related field, or equivalent work experience
- 7+ years Experience working as DevOps, Operations Support.
- Good work experience in Unix/ Linux shell scripting.
- Good experience in JIRA, Confluence tools, and aware of CI/CD, tools like Jenkins, Gitlab and infrastructure as code (IaC) tools like Ansible or Terraform.
- Must be familiar and have worked with YAML, JSON, XML markup languages.
- Exposure to agile development practices.
- Enthusiasm and ability to learn and apply to Support technologies in DevOps space.
- Strong analytical problem-solving skills.
- Strong communication skills for cross team collaboration.
- Ability to influence business and IT stakeholders for continuous improvement.
- A strong communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical audience, and dev stakeholders.
- Experience of working in Banking and Financial IT domain.
- Python Programming knowledge and skills.
- Experience with Open telemetry, Monitoring tools like Prometheus, Grafana.
- Experience Supporting applications for public/private/hybrid clouds.
- Knowledge / experience of any of these technologies
- o AWS cloud
- o Kubernetes
Equal Opportunity Employer:
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career's responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age.Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.