Front Desk Receptionist

Job Description

Front Desk Executive Golf Course Road Branch

About Fitclub

Fitclub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.

Job Description

We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you'll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

Front Desk Operations:

• Greet members and guests warmly, ensuring a positive first impression.
• Manage check-ins, provide information about services, and enforce facility policies.

Membership Assistance:

• Address inquiries about memberships, programs, and promotions.
• Support new member sign-ups, renewals, and account management.

Customer Support:

• Handle client questions, concerns, and complaints professionally and efficiently.
• Escalate issues to relevant team members when necessary.

Facility Management:

• Maintain a clean and organized reception area.
• Ensure promotional materials and supplies are readily available.

Appointment Scheduling:

• Assist members in booking personal training sessions, classes, or other services.

Payment Processing:

• Process membership payments and manage billing inquiries.
• Update account information as needed.

Sales Coordination:

• Connect potential members with the sales team to discuss membership options.
• Support lead generation by sharing insights about member inquiries and interests.

Promotions and Upselling:

• Inform members about special offers, events, and services.
• Encourage upselling opportunities to enhance the client experience.

Client Engagement:

• Build relationships with members to encourage loyalty and retention.
• Provide personalized support and assistance as needed.

Team Collaboration:

• Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

• Exceptional communication and interpersonal skills.
• Professional demeanor with a customer-focused attitude.
• Experience in customer service or hospitality is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in administrative tasks and payment systems.
• A passion for health and fitness is highly valued.

• Competitive salary with performance-based incentives.
• Complimentary access to Fitclub facilities and wellness programs.
• Career development opportunities in the fitness industry.
• Be part of a dynamic, health-conscious team at our new branch.