Application Support Engineer

apartmentAccenture placeChennai calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Scala
Good to have skills : No Function Specialty
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users.

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability.

Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Troubleshoot and resolve technical issues reported by end-users.
  • Collaborate with cross-functional teams to investigate and resolve application-related problems.
  • Monitor and maintain the performance and stability of critical business systems.
  • Provide timely and effective support to end-users, ensuring minimal disruption to their workflow.
  • Identify opportunities for process improvement and contribute to the implementation of solutions.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Scala.
  • Strong understanding of software troubleshooting and problem-solving techniques.
  • Experience in analyzing and resolving application-related issues.
  • Knowledge of SQL and database management systems.
  • Familiarity with Linux/Unix environments and shell scripting.
  • Good To Have Skills: Experience with Java or Python programming languages.
  • Solid grasp of software development lifecycle and agile methodologies.
  • Experience with incident management and ticketing systems.
Additional Information:
  • The candidate should have a minimum of 3 years of experience in Scala.
  • This position is based at our Chennai office.
  • A 15 years full-time education is required.
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