Program Manager
Job Description
Why we exist:
Imagine needing something when you are at home and getting it before you have tied your shoelaces to step out. We are revolutionising e-commerce by making the stuff most important to you, available to you in a blink of an eye.
We are already one of the largest e-grocery companies in India. Our ambition however, is to be 100x this size in the next five years
About the Role:
We are looking for dynamic hustlers who can proactively identify and resolve issues before they affect customer experience. As a Program Manager, you'll drive initiatives to improve our product, operations, and support programs, ensuring a seamless customer journey.
You'll oversee logistics/inventory projects, implement and improve processes across cities, and design sustainable solutions for long-term growth. Your role will involve working closely with city teams, identifying bottlenecks, and leading efforts to streamline operations.
Key Responsibilities:
- Identify and resolve bottlenecks in order delivery processes
- Lead initiatives to enhance customer experience
- Coordinate with city teams to implement best practices
- Measure and analyze the impact (ROI) of projects
What We're Looking For:
- Minimum 2 years of relevant experience
- Proven ability to manage cross-functional projects and teams
- Strong written and verbal communication skills
- Proficiency in MS Excel and basic knowledge of SQL
- Comfort with ambiguity and flexibility with work hours