[ref. o79443704] Customer Success Manager
Job Description
Position - Customer Success Specialist
Job Location - Noida
About Zeapl.ai (www.zeapl.com)
Zeapl.ai is a Ministry of Electronics and Information Technology supported fast-growing enterprise SaaS startup, working with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large scale campaigns.Marketing teams (for customer engagement), Sales & Distribution teams (for sales Team & channel engagement) and Customer Service teams (for driving CSAT / NPS) love what Zeapl has delivered for them.
With offices in Noida, Pune and a development center in Indore (India), Zeapl is hiring for its next phase of growth.
What You&aposll Do
Get involved in the entire customer lifecycle from on-boarding through the account growth phase
Provide product training to enable the customers to realize the potential of Zeapl
Identify product usage gaps and provide actionable solutions to the customers
Build value-based relationships with customers and create Zeapl champions at enterprise end
Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
Identify opportunities of upselling and cross-selling to increase ACV
Identify appropriate business use cases where Zeapl can be deployed
Establish deployment goals and desired success outcomes and then develop a plan to carry them out
successfully
Communicate and brain-storm with the product team on customer feedback and help refine product
roadmap
Work with the marketing team to execute customer surveys, case studies, etc
Identify and process success milestones for the customers
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of
excellence within the customer&aposs organization
Our Ideal Customer Success Specialist
High-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)
A highly organized & responsive person who can multi-task with efficiency
Showcases exemplary written and verbal communication skills to work along with Global Customers
Has an exceptional ability to communicate and foster positive business relationships
Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
Having any prior basic technical experience is like an icing on the cake
Exhibits a true passion for customers and for Customer Success
Knowledge of product integrations, API documents would be appreciated.
What To Expect
A challenging position with lots of room for growth and support for personal and professional development
with a great opportunity to work with a cross-functional team along with:
- Competitive Salary
- Opportunity to work in a Product company in a vertical B2B niche SaaS.
- A transparent work culture that allows you to learn about the SaaS business first hand.
- Fun events, curated workshops, learning sessions, prices, awards & recognitions etc.