Customer Service Training Specialist - Mumbai

The ideal candidate will possess strong communication skills, a background in customer service, and a passion for mentoring and helping others succeed. If you are excited about driving excellence in customer service and making a positive impact on our team, we would love to hear from you!

• Develop comprehensive training programs for customer service representatives, covering product knowledge, service skills, and client engagement.
• Conduct needs assessments to identify skill gaps and training needs within the team.
• Deliver interactive training sessions using various instructional techniques and formats.
• Evaluate the effectiveness of training programs through assessments and feedback to ensure continuous improvement.
• Stay up-to-date on industry best practices and customer service trends to inform training content.
• Collaborate with management to align training initiatives with company goals and customer service expectations.
• Provide ongoing coaching and support to customer service representatives post-training.

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• Proven experience in customer service training or instructional design.
• Strong knowledge of customer service principles and practices.
• Excellent presentation and facilitation skills.
• Ability to assess training needs and measure training effectiveness.
• Strong interpersonal skills and the ability to build rapport with team members.
• Proficiency in training software and tools is a plus.