Consultant - Business Consulting (Telecom, OSS/BSS)
Job Description
Responsibilities :
Gathering, identifying, and documenting business requirement and creating functional specifications for new systems and processes
Assessing as-is processes, doing gap analysis, creating to-be processes and making recommendations to implement changes
Consulting clients in analyzing B2B customer segments for growth opportunities, designing B2B customer analytics
Technology Project Management including managing technology vendors and client stakeholders
Manage large projects and programs in a multi-vendor scenario and globally spread team and deliver the outcome leveraging Agile principle and applying DevOps capabilities
Lead and manage pursuits with telecom prospects, specifically articulating Infosys products, and services unique value proposition through practical use cases across the value chain
Manage, design, and implement leading edge, client-specific solutions, including development of business case, IT strategy development and tools/software considerations around Digital solutions
Work closely with client IT teams and business personnel to uncover opportunities and draw actionable insights
Involvement in additional internal firm building activities such as knowledge management and recruiting
Lead and support sales efforts for new and existing clients in creation of proposals, preparation and facilitation of sales presentations, plan and participate in client meetings and discussions
Represent Infosys Consulting and present papers in industry conferences
Provide Technology and Consulting Leadership within/outside the firm on trends around one or more of latest Digital technologies (Robotic Process Automation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.)
Additional Responsibilities:
Customer centric redesign of operations and business processes
Strong knowledge of Agile development practices (Scrum), methodologies and tools.
Technical and Professional Requirements:
Previous consulting experience in a leading consulting firm is preferred
At least 3 years of experience in Business Analysis, designing, defining, or managing projects on digital technologies in telecom industry
Bachelor's degree / Full time MBA/PGDM from Tier1/Tier2 B Schools in India or foreign equivalent required
Understanding of B2B marketing processes in telecom
Project/program management of large and complex IT projects/programs
Managing implementation of various BSS/OSS products and assist in areas including Wireless networks, Network as a Service, Omni Channel, Customer engagement and Payments, Billing, and Revenue Assurance
Digital technology areas like mobility, cloud, data analytics, insights, and reporting platforms like Power-BI, IOT, AI/ ML
Business analysis, Process definition and continuous improvement exercises using various business consulting tools and methodologies