Key Accounts Manager - Freight Forwarding / Logistics

Job Description

Essential Skills and Qualifications:

Education: Bachelor's degree

Strong relationship management and negotiation skills.

Excellent problem-solving and conflict-resolution abilities.

Strong analytical and reporting skills, with experience in preparing business review reports.

Ability to manage multiple accounts efficiently while ensuring top-quality service.

Key Responsibilities and Deliverables:

• Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.
• Build and maintain strong relationships with key clients to ensure long-term partnerships.
• Identify opportunities for expanding service offerings and enhancing customer satisfaction.

• Manage customer complaints effectively, ensuring prompt resolution and high service standards.
• Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.
• Conduct regular business reviews with customers to assess performance and identify areas for improvement.

• Ensure cost optimization while maintaining service quality.
• Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.
• Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.

• Prepare and submit value-added reports to key accounts, providing insights into business performance.
• Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.