Change management Analyst/Senior Software Engineer
Job Description
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.
In this role, you will:
- Coordinate and conduct Digital Platforms Internal Change Review meetings to discuss higher risk changes with the delivery values streams.
- Hold delivery team accountable to provide quality change records that are written to a high standard objective, method, risk and approach and tasks are clearly detailed.
- Change requirements evolve and the successful candidate will be able provide feedback and improve internal process as part of our continues improvements.
- Prepare weekly, monthly Change Summary reports for Senior management to help them understand and evaluate the proposed change.
- Support the Service Quality Managers with Pre and Post Review Change Analysis.
- Work on Service Improvement Initiatives as part of the wider Service Quality Management
Requirements
To be successful in this role, you should meet the following requirements:
- Experience in the governance and procedures required to deliver IT changes.
- Awareness of the ITIL Service Management framework.
- Ability to question and challenge teams where you see lack of adhere to process & policies.
- Working knowledge of IT Service Management
- Service knowledge of internet banking applications
- ITIL Foundation Certification.
- Strong communication and interpersonal skills to develop relationships across business and IT teams globally. Excellent negotiation skills
- Proven analytical skills & ability to understand and follow complex & technical data. Strong team player
- Practical experience of IT Service Management - How service is defined and documented, how IT change lifecycle works.
- Knowledge on Internet Banking technologies and infrastructure.
- Knowledge on other Service management disciplines like Incident, Problem, Capacity Management would be an added advantage.
- Excellent communication skills in fluent English.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website
Issued by - HSBC Software Development India