Sirion Support lead

Job Description

Sirion Support lead

Position Overview

Location: Pune, India

• This role requires working closely with the Business and Project Manager/Scrum Master for overall implementation and support of SirionOne CLM projects.
• Should be a hands-on Sirion engineer, with multiple implementation experience and experience in workflow configuration. Should be a good team player with good communication and interpersonal skills.

What we'll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• Learn Sirion Capabilities Technical Configuration in the tool quickly.
• Understand Business Requirements and the design of Sirion Contract Life-cycle Management developed for Deutsche Bank
• Perform Sirion Configuration / Implementation i.e. Manage Configuration Changes in Sirion and Reporting.
• Work with Architects & Platform Owner and support their mission for the Program Deployment
• Support issue investigation and resolution for incidents escalated to development/L3 within defined SLAs
• Perform Sirion Release Testing, Report the issues and resolve the problems.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices and align customer expectations, ensuring smooth and timely project delivery and support
• Build Knowledge by documenting the configuration and enriching the Key Operating Principles.
• Prepare and deliver the Maintenance documentation, update the configuration workbook periodically.
• Suggest process improvements based on the application capability and industry best practices.

Your skills and experience

• Must have total 5+ years of experience and at least 3 years in software configuration /support engineering.
• At least 2 years of experience in workflow configuration in SirionOne CLM or similar products
• Technical Knowledge of SFTP, Unix and Data Exchange mechanism would be an added advantage.
• Good Knowledge of SDLC & Agile processes
• Experience in the Procurement business process or Contract Life-cycle Management is an advantage.
• Strong customer focus with experience of working with cross-functional/ cross-department teams
• A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills

• Articulate and experienced communicator able to communicate with a broad range of stakeholders and virtual teams
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science or IT-related discipline (or equivalent work experience or diploma)
• Sirion certification is an advantage.

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We welcome applications from all people and promote a positive, fair and inclusive work environment.