[ref. i41897901] Program Manager, Program Manager, Retail Efficiency

Job Description

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations.

We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.

Want to be on the forefront of the retail business Come work on the team that is focused on driving retail profitability.

We are seeking a Program Manager to join the RBS Retail Efficiency Merchandising team. In this role, you will be responsible for driving the expansion of Site Merchandiser roles in order to generate OpEx savings for the Marketing team.

The Key Objectives Of This Position Are

Partner closely with the Marketing and Retail teams to onboard new marketing stores and channels. This will involve collaborating with stakeholders across WW MPs.

Drive measurable business impact and improve customer impressions through the efficient management of onboarded stores and channels. This includes optimizing merchandising workflows.

Scale the Site Merchandiser program to cover an increasing number of stores and online channels, delivering cost savings and operational efficiencies for the Marketing team.

This is a strategic role that requires stakeholder management, analytical, and execution capabilities. The candidate will have experience in retail merchandising, process optimization, and cross-functional program management.

• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
• Work directly with operations leaders, support leaders, and third party vendors to design and deliver scalable solutions
• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time
• Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate
• Influence design and development of strategic processes
• Work with program managers and business leaders to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
• Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers
• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

• Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have

• Doer: You've successfully delivered end-to-end projects, working through the many obstacles along the way.
• Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss.
• Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion.
• Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members, selling partners.
• Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Master's degree