Customer Service Representative
Job Description
Were offering an exciting opportunity for a Customer Service Representative to join our dynamic team at Vujis, a company focused on simplifying international trade.
About Us
We are a software company working with some of the largest import/export and manufacturing companies across Asia and Europe. Our software helps businesses find new customers, analyze competitors, and source new suppliers. Now, were expanding into the Indian market, and were looking for a customer service professional to support our growth.
About the Role
As a Customer Service Representative, you will handle inbound inquiries, assist customers with their questions, and ensure a smooth experience with our software. No cold calling or sales outreach is requiredyoull be working with existing customers and inbound prospects.
Why Work With Us
Mentorship & Learning Work closely with experienced professionals in international trade and gain practical knowledge.
Career Growth Opportunities for advancement in customer support and operations.
Friendly Culture Join a supportive team that values your input and contributions.
Exciting Industry Work with some of the largest manufacturers worldwide in the international trade and export sector.
Stable Salary 45,396 per month/$520/month + Performance Bonuses
Key Responsibilities- Qualifying and organising leads for the senior sales team members.
- Assist customers in understanding how to use our product.
- Follow up with customers to ensure satisfaction.
- Keep the CRM updated with accurate customer details.
- Allow the COO to shadow calls and provide feedback.
- Stay up to date with our products and industry using internal and external resources.
Skills Required
Strong organizational and communication skills.
Fluency in both English and Hindi (spoken and written).
Fast and stable internet connection.
Ability to work efficiently in a fast-paced environment.
Quick response time to messages and emails.
Tech-savvy and comfortable with computers.
Additional Requirements
A good laptop/computer.
Work Hours: 9 AM 5 PM Indian Time.
Apply Here
https://forms.gle/VDHtbSyNiv4DY7BQ7