Associate Director, ARM

apartmentStandard Chartered India placeChennai calendar_month 

Job Description

Key Responsibilities

Strategy
  • Align with the Segment Business strategy
Business
  • To assist and support Relationship Managers in origination and support activities for existing and new client
  • To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
  • To drive utilization in Client portfolio allocated to you.
Processes
  • To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
  • To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
  • To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
  • To provide information about product features, benefits and implementation to clients as required
  • To help resolve with customers with their complaints and problems which are escalated to the ARM
Risk Management
  • To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
  • Ensure compliance with these policies and procedures on an ongoing basis.
  • Any suspicious transaction must immediately be reported to the supervising officer.
Governance
  • Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
  • Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
  • To assist RMs in completing KYC reviews of the clients
  • Ensure compliance with these policies and procedures on an ongoing basis.
  • Any suspicious transaction must immediately be reported to the supervising officer.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Internal & External stakeholders
Skills And Experience
  • Manage Conduct
  • Risk Management and Internal Controls
  • Business - Strategy and Business Model
  • Business - Market Knowledge
  • Business - Products and Processes
  • Business - Business Partnering
  • Business - Process Management
  • Risk Management - C&I Credit Risk
  • Sales - Relationship Management
  • Information Systems - Applications & PC Skills
Qualifications
  • MBA/CA
  • Experience in Corporate Banking
  • In-depth knowledge of products, services and delivery channels available.
  • Informed in market competition, industry practices and regulations for business banking
  • Strong analytical, problem solving, networking and financial management skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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