Senior Service Delivery Manager

Job Description

About the Company

Vizlogic is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:

About the Role

What we need:

• Delivery Sr Director
• Delivery Management
• Client Management
• Stakeholder Management
• Team Management
• Budget Management
• Experience with SAAS Product or Product based organization and not from services organization
• Clear and Professional level communication skills in English
• Experience in Product Customization and implementation
• Experience with multiple customer rollouts and customer integrations/implementations
• Experience in multi-county implementations (Good to have)

• Manage highly complex assignments that involves high degree of risk and that impacts the performance of the account/business unit.
• Ensure profitability of the given account(s).
• Responsible for account mining to spot and create opportunities for Ivy to further leverage out product offerings building more revenue from the account.
• Single point of contact for the client.
• Managing deliveries to ensure excellent client experience.
• Scope Management Manage scope and ensure any changes to scope are captured and converted to billable CR's as appropriate.
• Partnering with the client to help them fully leverage DMS/SFA product for driving maximum business value.

Qualifications

BE/Btech/MCA

Required Skills

Experience in DMS/SFA Service Delivery

Experience with SAAS Product or Product based organization and not from services organization

Clear and Professional level communication skills in English

Experience in Product Customization and implementation

Experience with multiple customer rollouts and customer integrations/implementations

Experience in multi-county implementations (Good to have)

Pay range and compensation package

INR 40 LPA - INR 60 LPA