Lead Assistant Manager - Pune

Job Description

Essential Duties & Responsibilities:

• Advance proficiency in MS Excel, Power BI is a must
• Should hold thorough knowledge of Tables, Relationships, Measures, Hierarchy, Queries, Reports, Modules & Advanced Macros
• Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements
• Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment
• Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards
• Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required elements
• Complex problem solving, critical thinking & decision making is essential
• Performs any other related duties as required or assigned
• Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
• Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics

Minimum Work Experience:

• 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees

Skills Requirements:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Solid critical and organized thinking/explanation, problem solving, and interpersonal skills
• Must demonstrate sound arithmetic and analytical problems
• Ability to scrub, dissect and shape data, create customized reports
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with minimal supervision
• Excellent verbal, written and comprehension skills
• Good Knowledge of applications used for MIS Reporting MS Excel, Power BI