Customer Contact Comms Associate
Accenture Bangalore
Skill required: Voice - Service Desk Voice Support
Years of Experience:1 - 3 Years
Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
Designation: Customer Contact Comms Associate
Qualifications:Any GraduationYears of Experience:1 - 3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for? •Adaptable and flexible- Ability to perform under pressure
- Agility for quick learning
- Ability to work well in a team
- Commitment to quality
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
AccentureBangalore
Skill required: Voice - Service Desk Voice Support
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 - 1 Year
About Accenture
Accenture is a global professional services company with leading...
Rohde & SchwarzBangalore
end-users in the effective use of communication and collaboration tools (second/third level)
• Align with other IT teams to integrate communication tools with other systems
• Collaborate as part of a one global IT Comm. & Collab service team
Your...
AccentureBangalore
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional...