Guest Relations Executive

Job Description

Skills: Guest Service Management, Public Relations, empathy, guest engagement activity, Problem Solving, Communication,

Company Overview

GreenPark Hotels and Resorts Limited is a leading brand in the hospitality industry in South India, known for its high standards of service and care for guests. The company has experienced significant growth since its inception in 1991, managing over 1000 rooms across multiple locations.

Job Overview

Junior level role with 1 to 3 years of experience in Guest Relations. Full-Time position in Bengaluru. Salary range: Competitive. GreenPark Hotels And Resorts Limited is an established hospitality brand in South India with a commitment to exceptional service and care for guests.

• 1-3 years of experience in Guest Relations or a similar role in the hospitality industry
• Strong communication and interpersonal skills
• Ability to handle conflicts and difficult situations with tact and diplomacy
• Customer-centric approach with a focus on delivering exceptional service and care to guests
• Attention to detail and ability to multitask effectively

• Ensure seamless guest experiences throughout their stay at GreenPark properties
• Handle guest inquiries, requests, and feedback with professionalism and efficiency
• Resolve guest issues and conflicts promptly and effectively to ensure guest satisfaction
• Maintain a warm and welcoming atmosphere for guests at all times