Service Delivery Ops Senior Analyst

Designation: Service Delivery Ops Senior Analyst

About Accenture

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

You will build exceptional client relationship management skills while working in a team environment. You will develop strong project management skills and grow analytical problem solving capabilities. You will be part of Accenture’s market leading procurement organization driving significant and tangible value by impacting bottom line results that can support our client’s strategic objectives like sustainability, innovation growth.

You will join one of our more than 4,000 procurement and category experts across the globe and collaborate using a common set of processes, platform and tools. You will also have access to extensive procurement transformation capabilities strategy development, technology implementation and change management.

A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of: the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close.

• Minimum of 3 years of experience in a strategic sourcing, procurement, and or supply chain function
• Bachelor’s Degree in Business, Supply Chain, Sourcing, Procurement
• Experience in Source To Pay Services/Procurement Processing
• Strong analytical skills, spend analysis, savings opportunity assessment
• Proficiency with Microsoft Word and Excel

• Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution
• Responsible for supplier selection, negotiation with suppliers, research and identification of possible vendors, reporting lost savings etc.
• Maintain close relationships with clients to understand requirements
• Validate and approve submitted requisitions as well as approving requisition submissions
• Analysis of client spending trends
• Manage and execute the spot buying process for general, low to mid-level spend categories
• Manage specifications, using the client-specified standards and agreement templates, for the provision of specific goods or services in line with the business needs of the client.
• Completion of quoting process including supplier selection from pre-selected suppliers
• Completion of buying process initiated by the user including supplier selection from pre-selected suppliers.
• Accountable for maintaining quality and service standards to support the overall Accenture-Client relationship and to deliver continuous improvement
• Understand incoming requests, check quality requirements, follow up with requester where required (by phone, email) to ensure specifications are clear to select the best spot buying options
• Where required, make new supplier proposals and align with Procurement Business Partner on client side
• Identify potential vendors and obtain quotes as needed, per client’s policy
• Update requisition / PO creation process
• Improve the efficiency and effectiveness of procurement operations
• Identify process improvements, cost savings and initiatives, document and raise with line manager for approval, then complete relevant actions/project
• Enable organizations to reduce their overall cost of acquiring goods and services