[ref. d84396200] Front Office - Executive

Job Description

Work Dynamics

Front Office Operations

To provide management advice for Front Office for escalated issues during the shift.

To ensure immediate response to all priority calls during the shift and follow escalation process

To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Key Skills

Client Management

General operations

Vendor Coordination

JLL Attendance maintenance

Upkeep up of the reception

Managing phone calls.

Coordinate with various internal departments toward operations

Responsibilities

Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)

Greet and welcome guests

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages

Receive letters, packages, etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels, etc.

Check, sort, and forward emails

Monitor office supplies and place orders when necessary

Keep updated records and files

Monitor office expenses and costs

Take up other duties as assigned (travel arrangements, schedules, etc.)

Sound like you To apply, you need to:

Requirements And Skills

Proven experience as a front desk representative, agent, or relevant position

Familiarity with office machines (e.g. fax, printer, etc.)

Knowledge of office management and basic bookkeeping

Proficient in English (oral and written)

Excellent knowledge of MS Office (especially Excel and Word)

Strong communication and people skills

Good organizational and multi-tasking abilities

Problem-solving skills

Customer service orientation