Lead - Atlassian Administration

Overview:

Annalect is currently seeking an experienced Lead JIRA Administrator to join our Technology team, onsite in one of our 5 offices in India. In this role, you will play a crucial part in supporting Annalect's extensive Atlassian Cloud ecosystem, which includes JIRA Software, Service Desk, Confluence, Bitbucket, Bamboo, and other related tools.

You will also be leading a team of Atlassian Administrators as People manager and strategize the management of the Atlassian instance for the Organization at Enterprise level.

We are looking for a candidate who possesses strong analytical skills, attention to details, and the ability to lead the team to collaborate effectively with cross-functional teams. If you are passionate about leveraging JIRA and Atlassian tools to drive efficiency and productivity, we would love to hear from you.

Responsibilities:

• Perform a day-to-day administration and support for Atlassian Cloud tools, including JIRA Software, JIRA Service Management, Confluence, Bitbucket, Bamboo and StatusPage.
• Configure and maintain the Atlassian tools to meet the needs of the business and follow the established Annalect standards.
• Collaborating with other agencies, and internal teams to integrate Atlassian tools with other systems.
• Manage permissions, and access control via Atlassian Access for corresponding tools and projects.
• Develop, POC and maintain custom marketplace plugins, workflows, and reports as needed.
• Create training curriculums for various Atlassian users, and provide trainings as needed.
• Stay up-to-date with the latest Atlassian tools and technologies.
• Promote use of Global and Project JIRA Automation across existing projects, to optimize operational processes and save FTE time.
• Develop best practices for administering Jira as effectively as possible over the long term.
• Other duties as directed from time to time.
• Create comprehensive documentation to cover Atlassian Cloud ecosystem management, and standards for shared Atlassian components.
• Monitor Audit logs of Atlassian products to identify any anomalies in the tools usage.

Qualifications:

• 6-8 years of relevant experience, with at least 3 years of administering Atlassian Cloud tools in a corporate environment.
• Ability to write custom JQL (Jira Query Language) and use it for creating Dashboards, Reports, and subscriptions.
• Ability to lead as a People manager
• Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
• Ability to work in multi-vendor environment supporting large number of users.
• Experience working with DevOps and Agile processes and transform them into JIRA workflows.
• Experience with integrating DevOps tools, specifically pipeline tools, Gitlab, Jenkins, Bitbucket, UCD with JIRA.
• Certified in ACP-120 Jira Administration for Cloud, additional JIRA certifications are a huge plus

• Bachelor’s degree in technology
• Worked understanding of Agile methodology and proven organizational and timeline management skills.
• Experience in coordination with multiple internal and external teams and stakeholders.
• Experience in building training programs and conduct training of other team members in Atlassian tools.
• Strong communication and collaborative skills.
• Drive industry standard on Atlassian tools and Agile practices.
• Proactive, self-motivated, and self-managed