Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree
Project Role : Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management
Good to Have Skills : Service Desk Voice Support
Job Requirements :Key Responsibilities :
"a: L1 Service Desk Call taking profile.
b: Respond to the issues reported by customer predominantly through voice and email, chat.
c: Identify, investigate, and diagnose the issue.
d: Provide resolution to customer based on inscope processes.
e: Follows the incident life cycle as defined by process.
- log the incident.
- categorize and document.
- resolve or assign the incident to relevant assignment group.
f: Achieve client and Accenture defined targets."
Technical Experience :"a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to three years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers"
Professional Attributes :"a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working from office per week with two weekly offs based on roster"
Educational Qualification: Bachelors degree
Additional Info : Flexibility to work in shifts, weekends and Indian holidays, Location-Bengaluru, Gurugram Only