Key Accounts North [Non BFSI]

Job Description

Job Description :

services that meet the evolving needs of our clients.

• Client Relationship Management:
• Serve as the primary point of contact for key clients, building strong,

• Regularly engage with clients through meetings, calls, and site visits to

• Ensure clients receive exceptional service and value from the company's

• Account Growth & Strategy:
• Develop and implement account strategies for each client, focusing on

• Proactively manage client portfolios by identifying potential risks, needs

• Work closely with internal teams (sales, product, customer support, etc.)

• Cross-Selling & Upselling:
• Identify and capitalize on opportunities to sell additional products or

• Monitor account performance and market trends to advise clients on the best

• Present new solutions and innovative products to clients, articulating how

• Account Performance & Reporting:
• Monitor account health metrics, including product usage, satisfaction, and

• Prepare regular reports and performance reviews for internal stakeholders

• Maintain a clear understanding of client budgets, business goals, and any

• Collaboration & Teamwork:
• Collaborate with sales, marketing, and product teams to ensure client

• Participate in client presentations and proposals, delivering tailored

• Problem Solving & Issue Resolution:
• Address any client concerns or challenges promptly, working

• Ensure proactive communication with clients regarding any service

• Continuous Improvement & Market Insights:
• Stay informed about market trends, competitors, and industry developments

• Offer feedback to the product team on client-specific needs or feature

• Experience:
• 5+ years of experience in Key Account Management, Client Success, or Sales,

• Proven track record of managing high-value accounts and driving growth

• Skills & Knowledge:
• Strong communication and interpersonal skills, with the ability to

• In-depth understanding of relationship management, account strategy, and

• Ability to manage multiple accounts simultaneously while ensuring each

• Strong problem-solving abilities and critical thinking skills.
• Education:
• Bachelor's degree in Business, Marketing, or a related field. A Master's

• Preferred Qualifications:
• Experience in CRM tools, other SAAS tools or similar platforms.
• Familiarity with the company's products and services (or willingness to

• Ability to work in a fast-paced, client-facing environment while meeting

• Client retention rate.
• Revenue growth through upselling and cross-selling.
• Client satisfaction and Net Promoter Score (NPS).
• Account health and product adoption metrics.
• Achievement of individual sales targets and goals.