CRM Apps - Salesforce

Role Introduction:

The Salesforce Technology Manager is responsible for leading and optimizing our CRM technology initiatives. This role will ensure that Salesforce solutions align with business objectives, enhance customer engagement, and drive operational efficiency.

What You Will Do:

Major Performance Areas (MPAs):

1. Salesforce Strategy and Execution

• Expected Outcome: Develop and implement a comprehensive Salesforce strategy that drives business objectives and maximizes CRM capabilities.
• Key Competencies:
• Strategic thinking and planning
• Proficiency in Salesforce architecture and administration
• Understanding of industry trends and best practices
• Team Leadership and Development
• Expected Outcome: Build and manage a high-performing team of Salesforce administrators and developers, fostering a culture of collaboration and continuous improvement.
• Key Competencies:
• Leadership and team management
• Mentorship and coaching abilities
• Strong communication skills
• Stakeholder Collaboration
• Expected Outcome: Collaborate effectively with business leaders to translate their needs into actionable Salesforce solutions that enhance user engagement and operational efficiency.
• Key Competencies:
• Strong interpersonal skills
• Ability to influence and engage stakeholders
• Excellent listening and analytical skills
• System Integration and Data Management
• Expected Outcome: Oversee the integration of Salesforce with other systems, ensuring data consistency and adherence to governance protocols.
• Key Competencies:
• Knowledge of data management principles
• Experience with system integrations and APIs
• Problem-solving skills for data-related issues
• Performance Monitoring and Improvement
• Expected Outcome: Monitor Salesforce performance and implement enhancements to improve user experience and system efficiency.
• Key Competencies:
• Analytical skills to assess system performance
• Project management expertise
• Continuous improvement mindset
• Training and User Adoption
• Expected Outcome: Develop and deliver training programs to ensure stakeholders are proficient in Salesforce tools and best practices.
• Key Competencies:
• Training and instructional design skills
• Ability to communicate complex information clearly
• Commitment to user engagement and satisfaction

Success Metrics:

• Successful execution of Salesforce initiatives within defined timelines and budgets.
• Positive feedback from stakeholders regarding collaboration and support.
• Increased user adoption rates and satisfaction scores post-training.
• Improved data accuracy and system performance metrics.

What You Will Have:

• Having an overall years of minimum 12 years experience with hands-on experience of minimum of 5 year on Salesforce Architecture, 4 years of experience in managing teams and fostering collaboration.. Your track record should include successfully delivering end-to-end, lead-to-cash solutions at an enterprise level, leveraging customized Salesforce Billing and CPQ processes.
• Salesforce certifications (e.g., Administrator, Architect) highly desirable.
• Proven experience in leading teams and managing projects in an Agile environment.
• Familiarity with multiple Salesforce Clouds (Sales, Service) and related technologies (ServiceNow, CPQ).

What We Do For You:

• Generous Annual Leave – 20 days, plus public holidays, with the possibility to buy additional days
• Life Insurance – 3x times annual salary
• to the latest technologies

Who We Are:

Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

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