Customer Service Representative
VPLAK Gurgaon
Job Description
Skills: Customer Service, Customer Support, Customer Experience, Communication, sales, Convincing People,
Company Overview
VPLAK is one of India&aposs fastest growing online shopping destinations, established in 2015, offering a wide range of electronics gadgets and accessories at competitive prices. Renowned for exceptional value, quality products, quick deliveries, and customer-friendly return policies, VPLAK ensures a seamless shopping experience.Based in Gurgaon, our dedicated team and robust systems are backed by direct brand partnerships, prioritizing customer satisfaction and purchase protection.
Job Overview
We are seeking a Customer Service Representative to join our growing team at VPLAK in Gurgaon. This is a full-time position where the candidate will play a critical role in enhancing customer satisfaction by providing exceptional support and service.The ideal candidate will have experience in customer service, customer support, and customer experience.
Qualifications And Skills- Strong proficiency in customer service and proven ability to handle customer inquiries effectively and efficiently.
- Demonstrated experience in customer support roles, with a focus on resolving issues and providing solutions.
- Excellent verbal and written communication skills to clearly convey information and engage with customers positively.
- Ability to manage multiple tasks and prioritize duties in a fast-paced, dynamic environment.
- Empathetic attitude and patience when dealing with customers to ensure a satisfactory resolution of issues.
- Familiarity with electronic gadgets and accessories to provide informed assistance to customers.
- Proficient in using customer relationship management (CRM) software for tracking and managing customer interactions.
- Ability to work collaboratively in a team-oriented setting while independently handling individual tasks when required.
- Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve customer issues and complaints efficiently, maintaining a high level of customer satisfaction.
- Document and update customer records based on interactions for future reference and track follow-up actions.
- Collaborate with internal departments to ensure swift and efficient issue resolution and service delivery.
- Assist in facilitating returns and exchanges, ensuring adherence to company policies and customer expectations.
- Stay informed about product offerings, features, and updates to better assist customer inquiries.
- Proactively suggest improvements in the customer service process based on feedback and performance metrics.
- Contribute to a positive team environment through reliable collaboration and consistent communication.
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