Customer Service Representative

Job Description

Skills: Customer Service, Customer Support, Customer Experience, Communication, sales, Convincing People,

Company Overview

Based in Gurgaon, our dedicated team and robust systems are backed by direct brand partnerships, prioritizing customer satisfaction and purchase protection.

Job Overview

The ideal candidate will have experience in customer service, customer support, and customer experience.

• Strong proficiency in customer service and proven ability to handle customer inquiries effectively and efficiently.
• Demonstrated experience in customer support roles, with a focus on resolving issues and providing solutions.
• Excellent verbal and written communication skills to clearly convey information and engage with customers positively.
• Ability to manage multiple tasks and prioritize duties in a fast-paced, dynamic environment.
• Empathetic attitude and patience when dealing with customers to ensure a satisfactory resolution of issues.
• Familiarity with electronic gadgets and accessories to provide informed assistance to customers.
• Proficient in using customer relationship management (CRM) software for tracking and managing customer interactions.
• Ability to work collaboratively in a team-oriented setting while independently handling individual tasks when required.

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
• Resolve customer issues and complaints efficiently, maintaining a high level of customer satisfaction.
• Document and update customer records based on interactions for future reference and track follow-up actions.
• Collaborate with internal departments to ensure swift and efficient issue resolution and service delivery.
• Assist in facilitating returns and exchanges, ensuring adherence to company policies and customer expectations.
• Stay informed about product offerings, features, and updates to better assist customer inquiries.
• Proactively suggest improvements in the customer service process based on feedback and performance metrics.
• Contribute to a positive team environment through reliable collaboration and consistent communication.