Customer Service Representative

apartmentVPLAK placeGurgaon calendar_month 

Job Description

Skills: Customer Service, Customer Support, Customer Experience, Communication, sales, Convincing People,

Company Overview

VPLAK is one of India&aposs fastest growing online shopping destinations, established in 2015, offering a wide range of electronics gadgets and accessories at competitive prices. Renowned for exceptional value, quality products, quick deliveries, and customer-friendly return policies, VPLAK ensures a seamless shopping experience.

Based in Gurgaon, our dedicated team and robust systems are backed by direct brand partnerships, prioritizing customer satisfaction and purchase protection.

Job Overview

We are seeking a Customer Service Representative to join our growing team at VPLAK in Gurgaon. This is a full-time position where the candidate will play a critical role in enhancing customer satisfaction by providing exceptional support and service.

The ideal candidate will have experience in customer service, customer support, and customer experience.

Qualifications And Skills
  • Strong proficiency in customer service and proven ability to handle customer inquiries effectively and efficiently.
  • Demonstrated experience in customer support roles, with a focus on resolving issues and providing solutions.
  • Excellent verbal and written communication skills to clearly convey information and engage with customers positively.
  • Ability to manage multiple tasks and prioritize duties in a fast-paced, dynamic environment.
  • Empathetic attitude and patience when dealing with customers to ensure a satisfactory resolution of issues.
  • Familiarity with electronic gadgets and accessories to provide informed assistance to customers.
  • Proficient in using customer relationship management (CRM) software for tracking and managing customer interactions.
  • Ability to work collaboratively in a team-oriented setting while independently handling individual tasks when required.
Roles And Responsibilities
  • Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Resolve customer issues and complaints efficiently, maintaining a high level of customer satisfaction.
  • Document and update customer records based on interactions for future reference and track follow-up actions.
  • Collaborate with internal departments to ensure swift and efficient issue resolution and service delivery.
  • Assist in facilitating returns and exchanges, ensuring adherence to company policies and customer expectations.
  • Stay informed about product offerings, features, and updates to better assist customer inquiries.
  • Proactively suggest improvements in the customer service process based on feedback and performance metrics.
  • Contribute to a positive team environment through reliable collaboration and consistent communication.
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