Supply operations Manager-Gujarati (D)
Lokal App Bangalore
Lokal App is looking for a proactive and detail-oriented Supply Operations Manager with proficiency in Gujarati to join our team. As a leader in the local services platform space, ensuring efficient supply chain operations is critical to our success.
In this role, you will oversee the supply operations within regions where Gujarati is predominantly spoken, managing relationships with vendors and ensuring that our service offerings meet the quality and availability standards our users expect.
You will be responsible for streamlining operational processes, optimizing inventory management, and devising strategies that enhance our supply chain efficiency. The ideal candidate will have a strong background in supply chain management, excellent organizational skills, and the ability to communicate effectively with local partners in Gujarati.
○ Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
○ Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
○ Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
○ Report regularly on community performance, identifying trends and areas for improvement.
○ Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
○ Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
○ Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
In this role, you will oversee the supply operations within regions where Gujarati is predominantly spoken, managing relationships with vendors and ensuring that our service offerings meet the quality and availability standards our users expect.
You will be responsible for streamlining operational processes, optimizing inventory management, and devising strategies that enhance our supply chain efficiency. The ideal candidate will have a strong background in supply chain management, excellent organizational skills, and the ability to communicate effectively with local partners in Gujarati.
If you are committed to operational excellence and have a passion for supporting local communities, we’d love to hear from you!
Responsibilities
Talent Supply Management: Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls. ○ Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.○ Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
- Operational Oversight:
○ Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
- Engagement and Performance Analytics:
○ Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
○ Report regularly on community performance, identifying trends and areas for improvement.
- Training and Development:
○ Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
- Quality Assurance & Compliance:
○ Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
○ Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
- Community Growth & Expansion:
○ Work on initiatives to grow active users and enhance the overall user experience & host growth.
Requirements
Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.- 3+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
- Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
- Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
- Excellent communication, leadership, and organizational skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
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