Customer Service Representative
Job Description
HCL Tech is Hiring for Customer Service Representative for BPO Industry on 10th Jan 2025.
Walkin Drive on 10th January in HCLTech Sholinganallur - SEZ Campus:
Experience: 0 - 3 Years (Freshers also can apply Apply)Shift Time: - US Shift
Two Way Cab
Designations: - Customer Service RepresentativeSalary: - Best in Industry
Notice period: - Immediate joiner
Candidate from the background of Retail Industry from BPO
Work Location - Chennai (HCLTech Ambattur-6)
Walk in Interview on: 10th Jan 2025Walk in Time: 10.30 AM to 3.00 PM
HR - Indrakumar M
Venue:
Elcot SEZ Special Economic Zone, 602/3,138, Sholinganallur Village,
Sholinganallur - Medavakkam High Road,
Tambaram Tamil Nadu,
Kancheepuram (Dist),
Chennai, Tamil Nadu 600119
Job Description:
Non Voice based non technical process
Email & Chat support team that respond to web-based customer inquiries and complaints
Answer incoming customer contacts via email & Chat regarding product problems, and general customer concerns
Resolve problems by clarifying the customer complaint and provide the best solution
Meeting SLA and TAT
Meet the Productivity target
Meet the attendance target
Meet the internal Quality scores
Log and track all customer contacts using our internal systems.
Assist customers with questions about products, services, etc. and expose customers to the benefits of products, services, and upgrades to boost up the sale
Maintain a high level of professionalism with customers
Typing 30 words per minute with 90% accuracy.
Strong/Good written communication skills.
Proficiency in MS office tools.
Ability to multitasking effectively
Reports to TL
Previous experience is preferable - Optional- 2 years -Optional
12 + 3 years of education (Any Graduate)