Customer Support Executive

Job Description

Skills: Communication, Hindi, English, Customer Service, customer handle, Database,

• Customer Interaction:
• Handle inbound and outbound calls, emails, and chats in both Hindi and English.
• Provide accurate information and resolve customer queries effectively.
• Maintain a polite, empathetic, and professional tone during all interactions.
• Problem Solving:
• Identify customer needs and provide solutions or escalate issues to the appropriate department when necessary.
• Ensure timely resolution of complaints and queries, maintaining high customer satisfaction.
• Documentation:
• Record and maintain customer interactions and feedback in the company database accurately.
• Prepare daily/weekly reports as required.
• Team Collaboration:
• Coordinate with internal teams to resolve customer issues promptly.
• Participate in team meetings and training sessions to improve service quality.
• Service Quality:
• Adhere to quality and compliance guidelines set by the company.
• Strive to meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction).

• Language Proficiency:
• Fluent in Hindi and English (spoken and written).