Customer Service Representative (Chennai, India)

Job Description

About SKF

Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more, please visit: www.skf.com/in

SKF India has been recognized as a Top Employer 2024 by the Top Employers Institute, acknowledging excellence in People Practices.

To know more, Please visit: [...]

About Industrial Markets

The industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company's economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritizing quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.

At SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Location: Chennai

• Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.
• Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
• Ensure efficient order management through designed tool.
• Monitor the progress and ensure complete execution of the order till delivery to customer.
• Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
• Support Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.
• Create and update Customer & Product master in the system.
• Implement various customer and distributor engagement initiatives from CS point of view.
• Proactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.
• Hands-on to use multiple platforms for efficiency.
• Identify and implement process improvements.

• Knowledge of commercial terms, taxes, contracts, orders and sales transactions.
• Knowledge in material management forecasting, scheduling, planning and execution
• Experience in solving customer complaints, complex situations,
• Excellent verbal and written communication skills
• Stakeholder management
• Accountability for own set of customers and business
• Knowledge of Supply and Demand chain planning.
• Warehouse and Transportation procedures
• Basic finance knowledge
• Good communication (verbal/written) skills

• TAT - Customer Response Time
• Order Management on time delivery
• Order Processing Time
• Complaint Management (SER & DER)

• Minimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain.
• Candidates must have a bachelor's degree.
• Excellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.
• Tamil Language mandatory

Interested candidates can share their resume to [Confidential Information] / [HIDDEN TEXT]