Linguistic Quality Specialist

Job Description

Company Overview

We have a presence in 9 countries and continue growing.

Linguistic Quality Specialist - Overview

Focused on setting and executing translator performance strategies to improve and maintain the overall quality and versatility of our subtitling resource pool, with particular focus on AI-driven workflows such as Machine Translation Post-Edit and Text-to-Speech Post-Edit.

Responsibilities:

• Actively participating in reactive and preventive linguistic quality assessments and initiatives
• Preventive: Analyzing data to interpret and spot trends and developing training, instructions and targeted quality programs
• Reactive: Monitoring and responding to escalations from internal and external sources, performing root cause analysis and determining preventive actions
• Monitoring and responding to quality escalations from clients, production teams and translators. Carrying out preliminary research to assist senior team members with root cause analysis
• Work with management to expand the roster of freelance Lead Linguists to support AI-related workflows
• Consulting freelance Language Leads and evaluators for evaluation and feedback validation as required, and to ensure client expectations and program guidelines are clearly communicated to linguists
• Contributing to Linguistic Quality initiatives with particular focus on AI-driven initiatives such as Machine Translation Post-Edit and Text-to-Speech Post-Edit
• Identifying and escalating problematic issues and trends to Linguistic Quality management
• Maintaining feedback, escalation and rejection records
• Reviewing, editing and sending feedback to translators and handling their responses
• Directing appropriate feedback to production teams to ensure the best practices that support translation quality
• Pool sorting and translator Tier re-categorization/tagging based on QA metrics, quality scores, evaluations and feedback records

• Impeccable written and verbal English communication skills
• Demonstrated ability to provide feedback in a constructive and tactful manner
• A passion for languages and openness to AI-driven initiatives and workflows
• Formal study of a second or third language other than English
• An attraction to performing reviews of workflows and processes and identifying gaps as opportunities for improvement
• Able to learn quickly and effectively
• An attraction to applying deep critical thinking on difficult problems
• Team player, detail-oriented, ability to multitask and work under deadline
• Organized, priority-focused, dynamic, independent, resourceful
• Mastery of Microsoft Office or Google Suite
• Minimum 2 years of professional experience in a localization environment

• Translation experience, preferably in audiovisual translation
• Experience in subtitling or captioning
• Software or gaming localization experience