Technology Engineer - Workplace Digitization

Our client, a leading bank in the UAE, is looking for a Technology Engineer - Digital Branches to drive innovation and implement cutting-edge digital banking solutions. This role will play a key part in transforming branch infrastructure, enhancing customer experience, and managing advanced banking technologies.

Experience Required:

• 5+ years of experience in setting up branch IT infrastructure
• 3+ years in a banking operational environment or equivalent
• 4+ years of expertise in ITIL Service Management processes (Change & Release Management)

About the Role

In today’s digital era, banking is evolving rapidly. Our client is investing in smart branch technology to improve customer engagement and operational efficiency. The Technology Engineer - Digital Branches will be responsible for implementing, maintaining, and optimizing digital branch solutions.

Key Responsibilities

• Plan, coordinate, and execute branch/office setups and renovations
• Install, configure, operate, and maintain audio/visual (AV) systems and IT infrastructure
• Manage and optimize branch solutions, building management systems, and network servers
• Research, evaluate, and deploy emerging technologies to enhance customer engagement

• Manage Windows/Linux servers, network infrastructure (LAN/WAN), and databases
• Ensure system reliability, security, and efficiency across digital branches
• Automate routine tasks using scripting languages such as Python and Perl
• Monitor IT systems and provide proactive maintenance and troubleshooting

• Collaborate with internal IT teams and external vendors to deliver key projects
• Ensure that technology projects are completed on time, within budget, and aligned with business goals
• Maintain project documentation, provide regular updates, and track performance metrics
• Work closely with stakeholders to identify new opportunities for branch technology enhancements

• Build and maintain strong relationships with internal teams and external vendors
• Work with telecom providers to ensure seamless connectivity for digital branches
• Ensure compliance with industry best practices and internal IT policies

Key Requirements

• Strong background in IT Infrastructure Management
• Experience with Windows/Linux servers, network administration (LAN/WAN), and database management
• Hands-on experience with branch technology – Video Walls, Smart Projectors, HoloLens, Robotics, Kiosks, Media Players, Access Control Systems, Biometric Security
• Ability to develop automation scripts in Python, Perl, or similar languages
• Understanding of ITIL Service Management (Change & Release Management)
• Strong knowledge of audio-visual technology for digital banking branches

• Experience in budget planning, time management, and cost analysis
• Ability to track, report, and optimize project deliverables
• Experience in vendor negotiations and contract management

• Excellent communication and stakeholder management skills
• Strong analytical thinking, problem-solving, and decision-making skills
• Ability to prioritize multiple tasks and work under tight deadlines
• Passion for exploring new technologies and driving digital transformation

• University degree in Information Technology, Computer Science, or related field
• PMP or Prince2 certification preferred
• ITSM/ITIL certification is an added advantage

• Be part of a major digital transformation initiative in the banking sector
• Work with next-generation banking technologies, including robotics, AI-driven kiosks, and smart branch setups
• Collaborate with top IT professionals and banking experts
• Opportunities for career growth and skill enhancement in a fast-paced, technology-driven environment

Interested? Apply now or refer someone who might be a great fit for this role.