Customer Success Manager

Job Description

Key Responsibilities:

• Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.
• Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.
• Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals.
• Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention.
• Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional service.
• Handle and resolve customer issues in a timely and effective manner, escalating issues as needed to ensure quick resolution.
• Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams.

Qualifications:

• Bachelor&aposs degree in business, engineering, or a related field.
• 2+ years of experience in customer service/support.
• Experience in working with the US/International customers and time zones.
• Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms.
• Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.

About RTDS:

Being a market leader, we&aposve catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

Our Mission:

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

Our Vision:

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

Our Brands:

AceCloud:

AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

• Public Cloud
• Private Cloud
• Cloud GPUs
• Kubernetes
• Infrastructure as a Service (IaaS)
• AWS Services

Learn more: https://acecloud.ai/

Ace Cloud Hosting:

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

• Accounting/Tax Application Hosting,
• Managed Security Services
• Managed IT Services and
• Hosted Virtual Desktop Solutions

Learn More: https://www.acecloudhosting.com/

Key Highlights:

Data Center Partners: 10+ data center partners located across the USA, UK, and India

Strategic Partnerships:

• Microsoft Direct Partner under the CSP Program.
• Intuit Authorized Commercial Hosting Provider.
• AWS Advanced Consulting Partner with Storage & SMB Competencies
• VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions

Accreditations and Memberships:

• ISO/IEC 27001:2022 Certified
• Registered with NASSCOM
• Member of the Internet Telephony Services Providers Association in the UK.

Awards and Recognitions:

• Customer Service Department of the Year Stevie Award (2024)
• CPA Practice Advisor Readers&apos Choice Awards (2023)
• VMware Accelerating Cloud Provider Partner Award (2020)
• K2 Quality Award for Customer Satisfaction (2019)
• Great User Experience Award by FinancesOnline (2018)
• User Favourite Award by Accountex USA (2016)

Contact Information

Website:https://www.myrealdata.in