Senior Data Center Technical Support Analyst

Job Description

Ensures 24x7 after-hour support.

Responsibilities:

• Researches, evaluates, and recommends software packages in support of system architecture needs.
• Defines specifications and requirements for software package modification and customizations.
• Plans, coordinates, and manages installation, maintenance, and modification of software packages.
• Participates in software package performance, troubleshooting, and problem resolution.
• Provides coordination with software vendors.
• Provide requirements and advises for software packages to end users, administrators and technical support personnel for hardware and network design, documentation, troubleshooting, and technical training.
• Participates in establishing departmental policy with regard to data definition, data relationships, database design, database implementation, database operation, database security, and data accessibility.
• Perform database planning, administration, data standards, database security, and database documentation for software packages.
• Reviews the feasibility and advisability of proposed additions and modifications to the database.
• Install and customize software and hardware in order to manage, monitor, and otherwise support an enterprise system.
• Performs monitoring of network, hardware, and storage capacity, through the implementation of an inventory management system.
• Designs and implements integrations of software packages.
• Consults with software vendors to evaluate software and hardware for enterprise network management.
• Defines and manages the configuration of data on network software and hardware components.
• Monitor all attached devices in a complex LAN environment, such as workstations, servers, bridges, and multi-station access units, including analyzing performance, diagnosing performance problems, and performing load balancing.
• Understands large scale multi-tenant software products supporting multiple government agencies.
• Understands large scale software integrations of multiple software products.

• > 6 years of designing application architectures for state and/or federal agencies required,
• > 6 years of designing application architectures that include incorporating industry standards such as MITA 3.5, HIPAA, NIST, and other applicable standards required
• Excellent knowledge of systems software / hardware, networks and operating systems.
• Exceptional knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Must have knowledge of one or more of the following products: IBM Decision Center, IBM Decision Server, Software AG webMethods, Broadcom/Software AG API Gateway.

• Undergraduate degree
• Experience supporting on-prem data center and cloud for State and/or Federal agencies.
• Preferred knowledge of one or more of the following products: Dell Nutanix, Dell VxRail, VMware ESXi/vCenter/NSX/SRM, Microsoft Windows Server, RedHat Enterprise Linux, MS SQL Server, Nagios, NewRelic APM/Infrastructure/Browser, Octopus Deploy, Puppet, Splunk, Veracode.