Team Coordinator - Support

Job Description

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Job Description | Team Coordinator - Support Team Coordinator Description The candidate shall serve as part of the support team deputed in Noida. The position reports to the Support Head Education Graduate or above. Preferable MBA IT Experience 2-5 years. Preference Female Passport Not Mandatory Required Skills

Excellent written and verbal communication skills.

Experience of working in IT helpdesk

Good command of MS Excel, Word, PPT, etc

You shall be able to prepare the minutes of the meeting instantly.

Well-versed in preparing documents.

Good in conflict resolution.

Shall have good interpersonal skills.

Shall have good customer relationship skills.

Shall be good in work delegation.

Shall have good time management skills.

Shall be good at organizing and planning tasks. Key Responsibilities

Keep track of ESQ's product licenses/certificates.

Manage the onsite team's attendance tracker.

Keep track/manage tickets in Jira SD as well as in MS Excel.

Work on customer-related technical tasks/tickets [as and when required]

Compile and offer routine reports raised by the customer or by other team members.

Adhere to SOP [standard operating procedures].

Collaborate with team members, leads, and customers.

Handle routine operations.

Determine opportunities to streamline current processes.

Offer routine instructions to team members on job responsibilities.

Provide administrative support to the team as needed.

Serve as point of contact for team members and manager. Miscellaneous

ITIL certified

Experience of ticketing systems e.g. Service Desk, Jira SD

Knowledge of Databases, and working ERP software will be an added advantage Shifts

No. There will be meetings for status check/coordination with global team (US / Mexico)