Support Specialist II

Job Description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets.

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance through various channels.
• Manage support help desk tickets, ensuring timely resolution or escalation for complex issues.
• Offer technical advice to end-users and provide technology-related training.
• Document solutions for technical difficulties in the help desk system.
• Assist with software installations following site technology standards.
• Manage hardware inventory and issue purchase requests.
• Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
• Independently handle computer software installation and configuration.
• Provide end-user training on hardware and software usage.
• Configure and maintain computing devices, operating systems, and software.
• Collaborate with L3 to identify and troubleshoot complex issues.
• Respond to complex end-user software and hardware problems.
• Deploy, install, maintain, troubleshoot, and repair hardware components.
• Evaluate hardware and software requirements based on site standards.
• Monitor user behavior related to technology assets.
• May be responsible for projects and managing specific server roles (e.g., WSUS, WDS, File Sharing, backups).

• 5 years of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.
• Advanced troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
• Proficiency in computer diagnostics, maintenance, installation, and repair.
• Strong analytical and communication skills.
• Ability to work independently with minimal supervision.
• Work is mainly completed within an office environment that might include interruptions and requires frequent visits to the production floor or office areas.
• Ability to lift light to medium-weight materials.

• Health insurance coverage for self, spouse, and kids.
• Long-term benefit plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.