Delivery Manager – Business Support Services
Overview:
Delivery Manager – Business Support Services
Work Location – Hyderabad
Shift Timing – 6:30PM – 3:30AM
Hybrid Model – 3 Days work from office (per week)
About Role –
We have an exciting role of OGS Delivery Manager who will be responsible for overseeing the delivery of business operations and services in a highly staff augmentation offshore model. This role involves managing offshore teams, ensuring alignment with business goals, and maintaining high standards of performance and productivity.
About Omnicom Global Solutions
Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries.
Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management.
We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey.
Responsibilities:
This is an exciting role and would entail you to- Act as the primary point of contact for stakeholders for operational status (eg. Hiring, allocation, onboarding), people-related issues
- Coordinate between agency and BSS teams, ensuring effective communication and collaboration
- Managing hiring and allocation of resources to project / process.
- Address and resolve process escalations and work on RCA to avoid future occurrences.
- Conduct regular weekly, fortnight, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process
- Continuously evaluate and improve processes to enhance efficiency and effectiveness
- Manage the allocation and utilization of resources, ensuring that BSS teams are effectively integrated and utilized
- Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary
- Lead and mentor BSS teams, fostering a culture of collaboration, accountability, and high performance.
- Facilitate training and development initiatives to enhance team capabilities.
Work Timings: As per business Requirements - IST 7:00AM – 4:00PM / IST 2:00PM – 11:00PM / IST 6:30PM – 3:30AM
You will be working closely with
Omnicom practice area Global Delivery Directors, agency CxOs, Finance / HR Leaders to manage delivery relationships across agencies and processes alongside OGS internal leadership, teams and sub-functions.
Qualifications:
This may be the right role for you if you have- Bachelor’s/master’s degree in commerce, Business Administration, or a related field.
- 8 - 12 years experience in project management, preferably in an offshore staff augmentation model
- Depicts strong understanding of business processes (Finance & Accounting operations, HR processes etc)
- Worked with stakeholders from multiple geographies – US (Must) and EMEA, APAC (Preferred)
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple processes simultaneously.
- Strong problem-solving and decision-making abilities.
- Knowledge of industry standards and best practices.