Process Manager-Gurgaon

• The company provides Data Centre Design Development,Services & Maintenance,Data Centre Complete Solution
• The parent company, has been instrumental in making a lasting impact on the real estate industry.
• Provides cloud services, managed services and security services of the cloud to the prospective clients

Job Description

Key Responsibilities:

Process Design and Improvement: Analyze existing processes to identify inefficiencies and areas for improvement. Design, implement, and optimize new and existing processes to enhance performance and achieve business goals.

Workflow Management: Develop and manage workflows to ensure smooth and efficient operations. Continuously monitor and adjust workflows to meet changing business requirements.

Quality Assurance: Establish and enforce quality standards and metrics. Conduct regular audits and assessments to ensure processes meet quality standards.

Documentation: Create and maintain detailed documentation of processes, including procedures, guidelines, and workflows. Ensure all process documentation is accurate, up-to-date, and accessible to relevant stakeholders.

Training and Support: Train employees on new or revised processes and workflows. Provide ongoing support and guidance to ensure proper process execution.

Performance Monitoring: Track and analyze process performance using key performance indicators (KPIs) and metrics. Report on process performance and recommend improvements based on data analysis.

Change Management: Manage the implementation of process changes, ensuring minimal disruption to operations. Effectively communicate changes to all stakeholders and manage their impact.

Compliance and Risk Management: Ensure processes comply with internal policies and external regulations. Identify and mitigate risks associated with process changes and improvements.

Collaboration: Work closely with other departments to understand their needs and ensure processes support business goals. Facilitate cross-functional collaboration to improve process integration and efficiency.

Requirement and Skills:

• Proven experience as a Process Manager role.
• Strong analytical skills and attention to detail.
• Expertise in process design, mapping, and improvement methodologies (e.g., Lean, Six Sigma).
• Excellent project management skills, including the ability to manage timelines, budgets, and resources.
• Proficiency in process management and automation tools (e.g., BPM software, workflow management systems).
• Strong problem-solving skills and a continuous improvement mindset.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and manage stakeholder relationships.
• Knowledge of compliance and risk management principles.
• Experience with process automation tools.
• Familiarity with data analysis tools.
• Experience in an IT or technology-driven environment.
• Bachelor's degree in Business Administration, Information Technology, or a related field.

The Successful Applicant

Total experience of 7+ Years

Worked in Process Management in an IT based setup

Experience in the entire process management cycle from scratch

What's on Offer

Stable work environment

Opportunity to be part of a robust growth market